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  • CNA will courier your product to you at an associated cost.
  • For more information about delivery, please see our FAQs, which are incorporated into these Terms by reference.
  • Our delivery charges are subject to change at any time, without prior notice to you, so please check the FAQs for the most up-to-date information. You will see the applicable delivery charges in your cart when you check out.
  • Where we accept your order, CNA will deliver the Products to you as soon as reasonably possible, but no later than 30 (thirty) days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Products during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the Products. If you elect to cancel your order, we will reimburse you for the purchase price.

CNA wants to be known for its happy customers. As such, if you are not completely satisfies with your purchase, you can return the product to us for either a replacement product or a refund. In order for us to accept the return, we have the following requirements:

  1. The product must be returned in the same good condition and in original packaging as when we sold it to you.
  2. You must present the original sales invoice when returning the product. In the absence of the original store invoice any exchange will be at the discretion of store management.
  3. The return must happen within 30 days of the original purchase.
  4. Gift exchanges will be done in-store for a similar product as the original sale.
  5. Damages to products that take place during delivery will be replaced by CNA at no charge. Please inform us within 24 hours from proof of delivery, if your product has been damaged.
  6. The refund will be made according to the original method of payment. We will only refund on the same credit card or to the same bank account that was used to make the original purchase.


Limitations:

Magazines and Partworks are not refundable.

Contact info@cna.co.za if you have any concerns or queries.

Still can't find what you're looking for?
Customer care
087 086 7000
Mailing address
2nd Floor
14 Kramer Road
Kramerville
Johannesburg
2090
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