What payment options do you offer?
There are two payment options that CNA Online accepts at present:
- Thank U account cards (Edgars, Jet and Legit) are accepted as a means of payment. Click here if you would like to apply for an Edgars account.
- Credit or Cheque Cards: All Visa, MasterCard and Diners Club cards (with an expiry date) are accepted.
Do you accept debit cards?
No, we do not accept debit cards.
Do you accept bank transfers (EFTs)?
No, we do not currently accept bank transfers.
Are my payment details safe?
We use a secure payment gateway (the URL which changes to https: and a padlock is visible on the bottom right of the screen). We do not retain credit card numbers. First time users of Edcon account cards (Thank U card) go through a verification process so that we know that it is you using your card.
What is the procedure to follow when using my Edcon account card to make a purchase on the website?
You will be requested to link you Thank U card to your online profile. You will be requested to enter your Thank U card number, your mobile number and your network provider. If the mobile number matches the mobile number that is currently linked to your account number, then you will be smsed a One-Time Pin (OTP) to verify your cell phone number. You will be successfully registered on the website when you enter the OTP on the website.
If the mobile number does not match the mobile number that is currently linked to your account number, you will then be requested to enter your Edcon account number (the number that appears on your monthly statement) and your ID number. Your card will then be linked to your online profile and you will be able to purchase online.
I’ve got a voucher, how do I redeem it?
When you have logged in, finished choosing your products, and clicked on "Proceed to checkout", the Checkout page will give you an option to enter discount voucher.
Tick the “I have a voucher” checkbox and enter the voucher code with no spaces. Click “Apply voucher code” and the purchase amount will be decreased by the amount on the voucher.
How do I earn Thank U Points?
If you’re paying with a Thank U account card, you’ll automatically earn points on all your purchases on the site. If you’re paying by credit card and have a Thank U card, you’ll need to enter this card number on the Checkout page in order to earn your points. If you don’t see your points reflected immediately, don’t worry. Remember that your points will take up to a week to reflect.
Can I spend my Thank U points online?
No, unfortunately at the moment, you can only earn points online, you won’t be able to spend the points online. However, you are able to spend your Thank U points you earn online at any Boardmans, Edgars, Red Square, Jet, Legit or CNA stores.